Here at the Windsor the safety, health and wellbeing of our guests is of the utmost importance and we have taken the following measures to implement the highest standards of cleanliness:
Extended room cleaning time to make sure that every surface is cleaned thoroughly, building upon our already rigorous practice. In order to facilitate this we ask that guest check out be brought forward by one hour to 10am, instead of 11am.
After each scheduled clean we have invested in the latest UV technology to further reduce the risk of any bacteria remaining in each room. Inspired by the latest NHS practice of using UV rays to eradicate the virus.
Hand sanitisers will be visible across all public areas in the hotel and guests will be encouraged to use these frequently in line with Government Covid-19 guidance. There remains no better method to protect yourself from this virus than the frequent washing of hands using warm water and soap for 20 seconds and using disposable towels to dry hands, instead of communal handriers. Of course, we have provided this in each of the guest and staff washrooms.
To minimise risk of transmission we have indicated the two metre social distance in certain areas of the hotel where guests may need to queue. Likely touch points and surfaces that guests come into contact with will be cleaned frequently and rapidly.
To protect guests further we will be asking each guest staying for more than one night whether they want their room cleaned each day. We will not be cleaning each room daily, unless this is the guest’s preference. This is to limit any risk of contact with housekeeping. However, please request extra towels or complimentary tea and coffee, which will be provided by leaving outside of the room.
Protective screens will be in operation at reception and the bar area to reduce any risk of aerosol droplets and therefore transmission. Table service for drinks or a collection point will be available for guests to enjoy at their leisure.
Our guests safety and health is vital and we believe that the steps we have taken are sufficient to maintain the highest standards of protection. We do ask, however, for your understanding and patience in this unprecedented time and thank you for trusting us with your stay.
The Windsor House Team